At Phoenix lifestyle, we strive to deliver your orders in a timely and efficient manner. Please read our Shipping Policy carefully for information about our shipping terms and conditions.
1. Free Shipping
- We are delighted to offer free shipping on all products, regardless of the order value or location but with pre-payments.
2. Order Processing Time
- Orders are processed within few hours after payment confirmation.
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Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
- Dispatch typically takes within 48 hours, depending on your location.
- Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays.
- Delivery should be in 5-7 working days
4. Tracking Information
- Once your order is shipped, you will receive an email with tracking details to monitor the status of your shipment.
- Shipping in 48hours
5. Delivery Locations
- We currently ship to India . If your location is not included, please contact our customer support for assistance.
6. Undeliverable Packages
- If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange re-shipment. Additional shipping fees may apply in such cases.
7. Damaged or Lost Shipments
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In the event of a damaged or lost shipment, please contact us within 24 hours of delivery (or expected delivery) at sanatlyn@hotmail.com. We will investigate the issue and provide a resolution.
8. Changes to the Shipping Policy
- We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to us at:
Sanatlyn.com
Email: info@sanatlyn.com
