Shipping & returns

At Sanatlyn Body Care, a brand of Phoenix Lifestyle, we strive to deliver your orders in a timely and efficient manner. Please read our Shipping Policy carefully for information about our shipping terms and conditions.

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1. Shipping Charges & Payment Options

• We offer free shipping on all prepaid orders, regardless of order value or location within India.
• Cash on Delivery (COD) is available. Any applicable COD handling charge is shown at checkout before you confirm your order.

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2. Order Processing Time

• Orders are processed within a few hours of payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.

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3. Estimated Delivery Time

• Dispatch typically takes up to 48 hours, depending on your location.
• Delivery is usually completed within 5–7 working days.
• Delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier delays.

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4. Tracking Information

• Once your order ships, you will receive an email with tracking details so you can monitor its status.

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5. Delivery Locations

• We currently ship within India only. If your location is not served, please contact our customer support for assistance.

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6. Undeliverable Packages

• If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange re-shipment. Additional shipping fees may apply in such cases.

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7. Damaged or Lost Shipments

• In the event of a damaged or lost shipment, contact us within 24 hours of delivery (or expected delivery) at info@sanatlyn.com. We will investigate and provide a resolution.

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8. Changes to the Shipping Policy

• We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website.

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9. Contact Us

If you have any questions about our Shipping Policy, reach out to us at:

Sanatlyn Body Care
Email: info@sanatlyn.com

Return and Refund Policy

At Sanatlyn Body Care, a brand of Phoenix Lifestyle, customer satisfaction is our priority. However, due to the nature of our products, we do not offer refunds or returns unless the item you receive is damaged.

Policy Details:

• If your product arrives damaged, please contact us within 24 hours of receiving the item.
• We will require clear pictures of the damaged product as proof for verification.
• Once your claim is approved, we will either issue a refund or send a replacement, based on availability.
• Refunded amounts are credited to your original payment method within 7 business days.
• Refunds are processed after we receive and review the damaged product, within 7 days of the parcel reaching us.
• Replacements are dispatched within 7 business days of approval.

Steps to File a Claim:

1. Email us at info@sanatlyn.com with your order details and pictures of the damaged product.
2. Our team will review your submission and get back to you within 24 hours.

Please note:

• Refunds or replacements are not provided for items damaged due to misuse, improper handling, or reasons other than manufacturing defects.

If you have any questions or concerns, contact us at info@sanatlyn.com. We're here to help.