Refund policy

Return and Refund Policy

At Sanatlyn Body Care, a brand of Phoenix Lifestyle, customer satisfaction is our priority. However, due to the nature of our products, we do not offer refunds or returns unless the item you receive is damaged.

Policy Details:

• If your product arrives damaged, please contact us within 24 hours of receiving the item.
• We will require clear pictures of the damaged product as proof for verification.
• Once your claim is approved, we will either issue a refund or send a replacement, based on availability.
• Refunded amounts are credited to your original payment method within 7 business days.
• Refunds are processed after we receive and review the damaged product, within 7 days of the parcel reaching us.
• Replacements are dispatched within 7 business days of approval.

Steps to File a Claim:

1. Email us at info@sanatlyn.com with your order details and pictures of the damaged product.
2. Our team will review your submission and get back to you within 24 hours.

Please note:

• Refunds or replacements are not provided for items damaged due to misuse, improper handling, or reasons other than manufacturing defects.

If you have any questions or concerns, contact us at info@sanatlyn.com. We're here to help.